Transport Health Pty Ltd (TFS)

Transport Health is a health insurer with a long history of providing value for money health insurance for all our members. Established in 1888, our health plans provide cover against the cost of hospital treatment and many ancillary services, including dental, optical, physiotherapy and chiropractic.

This information is provided by the insurer

Transport Health Pty Ltd provide further information regarding:

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.

Business Structure

This insurer operates on a for-profit basis.

Transport Health Pty Ltd operates in all states and territories.

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.

Ombudsman complaints compared to market share
All complaints 0.4% <0.1% market share
Investigated complaints 0.5%
Health Insurer Retention and Finances Industry result
Member retention (hospital cover) 77% 86%
Benefits as % of contributions 79.4% 85.4%
Management expenses % of contribution income 14.3% 9.5%
Management expenses per average policy $554 $358
Coverage ACT NSW VIC QLD SA WA TAS NT Australia
Hospital Related Charges Covered 86.5% 88.0% 93.4% 88.7% 83.6% 87.4% 87.6% - 92.6%
Industry Result 83.1% 89.7% 91.9% 90.3% 93.9% 93.0% 93.4% 90.0% 91.0%
Medical Services with No Gaps 60.9% 88.7% 89.5% 88.4% 89.6% 83.7% 83.3% - 89.4%
Industry Result 78.1% 89.8% 88.8% 89.7% 90.7% 87.6% 91.6% 88.5% 89.3%
Medical Services with No or Known Gaps 100% 96.0% 98.2% 98.8% 99.5% 100% 100% - 98.2%
Industry Result 92.7% 96.5% 97.6% 96.8% 99.1% 97.0% 98.2% 96.2% 97.1%
General Treatment (extras) Covered 38.1% 47.3% 53.5% 48.5% 49.8% 47.9% 44.9% 49.5% 51.6%
Industry Result 47.7% 50.1% 51.7% 53.4% 56.7% 56.6% 54.1% 58.8% 52.6%
Private Hospital Agreements 5 98 76 51 20 22 5 2 -
Industry Maximum 6 99 84 61 27 28 9 2 -
Day Hospital Agreements 8 88 69 46 27 21 6 1 -
Industry Maximum 11 108 94 64 35 39 9 2 -
Address:
1 Buckingham Street
SURRY HILLS
NSW 2010
Phone: