Alert: Enquiry response time
As part of our commitment to the health and safety of our staff and the public, many of us are working remotely, and it may take longer than usual to respond to your enquiry.
Thank you for your understanding while we navigate this challenging time together.
If you have a query relating to PrivateHealth.gov.au or private health insurance in general you can contact the Private Health Insurance Ombudsman using Ask a question.
If you have feedback relating to the PrivateHealth.gov.au website please use the Feedback form to let us know what you think.
If you're unable to complete the online form, you can also contact us by phone on 1300 737 299 (local call cost). Our phone service operates 10:30am to 3:00pm Australian Eastern Time Monday to Friday.
For Non-English Speaking Consumers
Consumers who do not speak English should contact us through the Translating and Interpreting Service on 13 14 50. The services of the translating and interpreting service are not charged to you.
For Hearing and Speech Impaired Consumers
Consumers who are deaf, hearing or speech impaired should contact us through the National Relay Service on 13 36 77. The services of the national relay service are not charged to you.
Having problems with your health insurance?
If you have a problem with your health insurance arrangements, you should first discuss it directly with your health insurer or provider.
If you are unable to resolve your complaint, haven't received a response or need advice, contact the Private Health Insurance Ombudsman using the Ombudsman Complaint Form. If you're unable to complete the complaint form, see the Ombudsman's Contact us page for more options.