Details of insurer

Health Partners (SPS)

Health Partners is South Australia’s largest not-for-profit health fund. We’re all about Generous Health Insurance, that looks after you with Big Benefits.
• Big Benefits. Enjoy generous limits on a range of services.
• Not for profit. Our profits are invested back into the fund to benefit members.
• Happy members that stay. 100% owned by members.

This information is provided by the insurer

Health Partners provide further information regarding:

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.

Business Structure

This insurer is a mutual organisation that operates on a not-for-profit basis.

Health Partners operates in all states and territories.

Health Partners polices are sold under a number of different brands, including:

Health Partners

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.

Performance	Insurer	Industry
Benefits as a % of contributions	87.6%	85.8%
Management expenses (% cont)	9.6%	8.9%
Management expenses (average policy)	$359	$322
Surplus	2.7%	5.6%
Member retention (%)	88%	82%

Coverage	ACT	NSW	VIC	QLD	SA	WA	TAS	NT
Hospital Related Charges Covered	82%	89%	91.4%	91.5%	95.6%	89.9%	94.9%	90.9%
Industry Result	83%	90.1%	92%	90.4%	94.8%	93.8%	93.9%	90.5%
Medical Services with No Gaps	85%	91.2%	89.5%	94.0%	93.1%	83.7%	98.1%	86.5%
Industry Result	79.1%	89.5%	86.7%	89.2%	89.5%	84.4%	90.2%	84.2%
Medical Services with No or Known Gaps	93.8%	96.8%	97.7%	97.8%	99.7%	92.2%	98.3%	100%
Industry Result	90.5%	95.7%	95.1%	94.5%	96.6%	96.2%	96.7%	93.8%
General Treatment (extras) Covered	49.7%	46.8%	43.7%	39.4%	57.1%	39.2%	45.6%	49.2%
Industry Result	43.5%	50.8%	52.1%	54.2%	57%	57.5%	54.3%	58.8%
Private Hospital Agreements	5	97	78	52	24	22	5	2
Industry Maximum	6	97	78	57	27	24	9	2
Day Hospital Agreements	7	90	71	49	29	23	4	1
Industry Maximum	8	99	76	51	29	25	8	1

Share of PHIO complaints		Compared to insurer's market share
Benefit Complaints	0.5%	0.6%
Service Complaints	0.3%
All Complaints	0.3%
Investigations	0.6%

Health Partners (SPS)

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Performance

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