Queensland Country Health Fund Ltd (QCH)

Queensland Country Health Fund is part of a Member owned group. It's our goal to provide our Members with exceptional health insurance that's simple to understand and very affordable. Our focus is on providing excellent service and genuine value to our Members. We do not have external shareholders and profits are retained within the group to provide better benefits and services to our Members.

Queensland Country is the only regionally based health fund in Queensland and has six Retail Centres in Townsville, Ayr, Mackay, Rockhampton, Cairns and Mount Isa and has its head office based in Townsville.

We're more than just a health insurance provider. We genuinely care about our Members and their health and wellbeing, and we demonstrate this by providing exceptional health insurance products that are simple to understand, and best of all, are affordable for you and your family.

This information is provided by the insurer

Queensland Country Health Fund Ltd provide further information regarding:

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.

Business Structure

This insurer operates on a for-profit basis.

Queensland Country Health Fund Ltd NT QLD

Queensland Country Health Fund Ltd polices are sold under a number of different brands, including:

  • Territory Health Fund

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.

Ombudsman complaints compared to market share
All complaints 0.2% 0.4% market share
Investigated complaints 0%
Health Insurer Retention and Finances Industry result
Member retention (hospital cover) 89% 86%
Benefits as % of contributions 84.5% 85.4%
Management expenses % of contribution income 10.7% 9.5%
Management expenses per average policy $513 $358
Coverage ACT NSW VIC QLD SA WA TAS NT Australia
Hospital Related Charges Covered 91.0% 91.4% 86.3% 88.7% 96.2% 91.3% 94.2% 82.9% 88.7%
Industry Result 83.1% 89.7% 91.9% 90.3% 93.9% 93.0% 93.4% 90.0% 91.0%
Medical Services with No Gaps 94.2% 93.5% 88.4% 90.5% 96.1% 87.9% 98.5% 90.0% 90.6%
Industry Result 78.1% 89.8% 88.8% 89.7% 90.7% 87.6% 91.6% 88.5% 89.3%
Medical Services with No or Known Gaps 99.0% 98.0% 98.1% 97.8% 99.1% 99.2% 100% 95.8% 97.9%
Industry Result 92.7% 96.5% 97.6% 96.8% 99.1% 97.0% 98.2% 96.2% 97.1%
General Treatment (extras) Covered 39.1% 48.4% 50.6% 51.9% 50.8% 46.5% 48.9% 49.4% 51.7%
Industry Result 47.7% 50.1% 51.7% 53.4% 56.7% 56.6% 54.1% 58.8% 52.6%
Private Hospital Agreements 5 93 75 49 20 21 8 2 -
Industry Maximum 6 99 84 61 27 28 9 2 -
Day Hospital Agreements 8 89 69 47 26 22 4 1 -
Industry Maximum 11 108 94 64 35 39 9 2 -