Peoplecare Health Insurance (LHM)

At Peoplecare, we love people. And that means giving you more of the things you love and less of the things you don’t. So if you need a hand with your health cover, just give us a call on 1800 808 700.

Peoplecare is a national, not for profit health fund that has been caring for members since 1953. We’re a high performing, multi-award winning company with a range of health cover options that have been independently rated amongst the best value in Australia. We’ve also developed a reputation for the highest levels of personal service and customer satisfaction.

For more info, give us a buzz on 1800 808 700, visit our website at www.peoplecare.com.au
or email info@peoplecare.com.au

This information is provided by the insurer

Peoplecare Health Insurance provide further information regarding:

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.

Business Structure

This insurer is a mutual organisation that operates on a not-for-profit basis.

Peoplecare Health Insurance operates in all states and territories.

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.

Ombudsman complaints compared to market share
All complaints 0.3% 0.5% market share
Investigated complaints 0%
Health Insurer Retention and Finances Industry result
Member retention (hospital cover) 84% 86%
Benefits as % of contributions 87.3% 85.4%
Management expenses % of contribution income 10.6% 9.5%
Management expenses per average policy $465 $358
Coverage ACT NSW VIC QLD SA WA TAS NT Australia
Hospital Related Charges Covered 83.8% 91.7% 92.8% 91.1% 94.5% 92.5% 93.3% 96.0% 92.0%
Industry Result 83.1% 89.7% 91.9% 90.3% 93.9% 93.0% 93.4% 90.0% 91.0%
Medical Services with No Gaps 79.9% 92.2% 90.8% 91.8% 93.3% 88.0% 88.9% 94.8% 91.6%
Industry Result 78.1% 89.8% 88.8% 89.7% 90.7% 87.6% 91.6% 88.5% 89.3%
Medical Services with No or Known Gaps 93.3% 97.9% 98.9% 98.3% 99.6% 98.2% 98.7% 99.0% 98.3%
Industry Result 92.7% 96.5% 97.6% 96.8% 99.1% 97.0% 98.2% 96.2% 97.1%
General Treatment (extras) Covered 44.7% 47.9% 47.7% 46.2% 50.8% 46.6% 42.7% 46.1% 47.7%
Industry Result 47.7% 50.1% 51.7% 53.4% 56.7% 56.6% 54.1% 58.8% 52.6%
Private Hospital Agreements 5 98 76 51 20 22 5 2 -
Industry Maximum 6 99 84 61 27 28 9 2 -
Day Hospital Agreements 8 88 69 46 27 21 6 1 -
Industry Maximum 11 108 94 64 35 39 9 2 -
Address:
Locked Bag 33
WOLLONGONG
NSW 2500
Phone: