Health Insurance Fund of Australia Limited (HIF)

HIF is the Health Insurance Fund of Australia, and we’ve been providing great value health
cover since 1954. As a not-for profit, here-for-you health fund, our priority is to help our Members and their dependents lead healthy and happy lives. Simple as that. We do this by providing a choice of insurance covers for hospital, medical and extras services as well as great value pet and travel options.

This information is provided by the insurer

Health Insurance Fund of Australia Limited provide further information regarding:

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.

Business Structure

This insurer is a mutual organisation that operates on a not-for-profit basis.

Health Insurance Fund of Australia Limited operates in all states and territories.

Performance

This table compares this health insurer's performance on a range of factors. Some of this information has previously been published in the Private Health Insurance Ombudsman's State of the Health Funds report, available from the Ombudsman's website (www.ombudsman.gov.au). Please note information is not provided for some insurers in some states, as there are insufficient numbers reported for states in which the insurer does not have a large membership.

Ombudsman complaints compared to market share
All complaints 0.9% 0.7% market share
Investigated complaints 3.3%
Health Insurer Retention and Finances Industry result
Member retention (hospital cover) 75.9% 86.5%
Benefits as % of contributions 78.8% 81.1%
Management expenses % of contribution income 15.2% 10.8%
Management expenses per average policy $540 $413
Coverage ACT NSW VIC QLD SA WA TAS NT Australia
Hospital Related Charges Covered 75.7% 85.7% 87.4% 87.2% 89.5% 91.1% 89.4% 86.5% 89.7%
Industry Result 81.8% 88.7% 90.5% 88.9% 92.6% 92.4% 92.4% 88.6% 89.9%
Medical Services with No Gaps 78.3% 88.4% 87.4% 89.9% 86.7% 90.2% 91.9% 96.0% 89.6%
Industry Result 75.6% 89.3% 87.3% 87.8% 89.0% 88.9% 91.2% 86.7% 88.3%
Medical Services with No or Known Gaps 91.1% 96.6% 98.1% 97.3% 99.5% 97.9% 97.8% 100% 97.8%
Industry Result 91.2% 96.4% 97.8% 96.8% 99.3% 98.0% 98.8% 95.9% 97.2%
General Treatment (extras) Covered 42.4% 46.1% 45.5% 45.5% 48.8% 46.5% 45.5% 38.9% 46.3%
Industry Result 46.4% 48.4% 50.5% 51.4% 55.2% 55.9% 51.8% 57.7% 51.1%
Private Hospital Agreements 5 88 69 50 18 21 8 1 -
Industry Maximum 8 98 72 58 24 24 8 2 -
Day Hospital Agreements 8 86 69 46 24 20 4 2 -
Industry Maximum 9 104 79 54 30 29 9 2 -
Address:
100 Stirling Street
Perth
WA 6000
Phone: