HBF Health Limited (HBF)

HBF is a not-for-profit health fund based in WA. With almost a million members nationally, HBF is the fourth largest health fund in Australia. For over 80 years, HBF has been providing quality health cover and additional member benefits to support healthy lifestyles.

This information is provided by the insurer

HBF Health Limited provide further information regarding:

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.

Business Structure

This insurer is a mutual organisation that operates on a not-for-profit basis.

HBF Health Limited operates in all states and territories.

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.

Ombudsman complaints compared to market share
All complaints 3.9% 7.3% market share
Investigated complaints 5.6%
Health Insurer Retention and Finances Industry result
Member retention (hospital cover) 90% 86%
Benefits as % of contributions 89.7% 85.4%
Management expenses % of contribution income 15% 9.5%
Management expenses per average policy $490 $358
Coverage ACT NSW VIC QLD SA WA TAS NT Australia
Hospital Related Charges Covered 89.4% 89.5% 92.6% 91.7% 92.3% 95.1% 95.1% 88.2% 94.8%
Industry Result 83.1% 89.7% 91.9% 90.3% 93.9% 93.0% 93.4% 90.0% 91.0%
Medical Services with No Gaps 83.6% 87.4% 85.6% 90.8% 89.7% 92.7% 94.6% 87.4% 92.2%
Industry Result 78.1% 89.8% 88.8% 89.7% 90.7% 87.6% 91.6% 88.5% 89.3%
Medical Services with No or Known Gaps 99.8% 99.6% 99.9% 99.8% 100.0% 99.8% 99.8% 99.5% 99.8%
Industry Result 92.7% 96.5% 97.6% 96.8% 99.1% 97.0% 98.2% 96.2% 97.1%
General Treatment (extras) Covered 45.3% 49.8% 50.2% 49.1% 52.4% 56.3% 50.0% 49.9% 55.6%
Industry Result 47.7% 50.1% 51.7% 53.4% 56.7% 56.6% 54.1% 58.8% 52.6%
Private Hospital Agreements 5 88 76 51 20 23 5 2 -
Industry Maximum 6 99 84 61 27 28 9 2 -
Day Hospital Agreements 8 96 69 46 26 30 6 1 -
Industry Maximum 11 108 94 64 35 39 9 2 -
Address:
KS4 570 Wellington street
Perth
WA 6000
Phone: