GMHBA Limited (GMH)

GMHBA Limited

Since 1934, GMHBA has been providing Australians with the right choice for high quality, affordable health insurance. We have established an enviable reputation for providing members with relevant and contemporary selections of hospital and extras covers.

GMHBA is a 100% member based not-for-profit organisation. Our competitive rates ensure that members receive value for money health insurance all year round.

Today, GMHBA provides private health insurance to over 300,000 individuals and families across Australia.

This information is provided by the insurer

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer

Business Structure

This insurer is a mutual organisation that operates on a not-for-profit basis.

GMHBA Limited the Australian Capital Territory, New South Wales NT QLD SA TAS VIC WA

GMHBA Limited polices are sold under a number of different brands, including:

  • Frank Health Insurance

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.

Ombudsman complaints compared to market share
All complaints 2% 2% market share
Investigated complaints 0.9%
Health Insurer Retention and Finances Industry result
Member retention (hospital cover) 78% 86%
Benefits as % of contributions 86.3% 85.4%
Management expenses % of contribution income 12.1% 9.5%
Management expenses per average policy $452 $358
Coverage ACT NSW VIC QLD SA WA TAS NT Australia
Hospital Related Charges Covered 76.9% 86.1% 92.0% 86.1% 90.0% 91.3% 88.9% 78.8% 90.5%
Industry Result 83.1% 89.7% 91.9% 90.3% 93.9% 93.0% 93.4% 90.0% 91.0%
Medical Services with No Gaps 58.7% 81.0% 88.1% 83.1% 85.1% 85.4% 74.6% 87.2% 86.5%
Industry Result 78.1% 89.8% 88.8% 89.7% 90.7% 87.6% 91.6% 88.5% 89.3%
Medical Services with No or Known Gaps 78.8% 92.9% 97.5% 93.4% 98.5% 95.0% 82.4% 92% 96.3%
Industry Result 92.7% 96.5% 97.6% 96.8% 99.1% 97.0% 98.2% 96.2% 97.1%
General Treatment (extras) Covered 49.9% 51.0% 49.2% 52.2% 52.5% 49.3% 47.6% 51.1% 49.9%
Industry Result 47.7% 50.1% 51.7% 53.4% 56.7% 56.6% 54.1% 58.8% 52.6%
Private Hospital Agreements 5 98 76 51 20 22 5 2 -
Industry Maximum 6 99 84 61 27 28 9 2 -
Day Hospital Agreements 8 88 69 46 27 21 6 1 -
Industry Maximum 11 108 94 64 35 39 9 2 -
Address:
PO Box 761
GEELONG
VIC 3220