GU Health (FAI)

GU Health specialises in corporate health insurance. We're focused on providing innovative health insurance products to corporates, identifying your company’s unique needs to deliver a tailored experience and provide expert service you can depend on.

With GU Health you have access to a specialist corporate health team, superior benefits and exceptional service. Servicing over 300 companies including a range of Fortune 500 clients, we apply our expert private health insurance knowledge to ensure your company’s health plan suits your needs.

GU Health is part of the nib Group.

This information is provided by the insurer

GU Health provide further information regarding:

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.

Business Structure

This insurer operates on a for-profit basis and is owned by NIB.

GU Health operates in all states and territories.

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.

Ombudsman complaints compared to market share
All complaints 9.1% 9.3% market share
Investigated complaints 9.4%
Health Insurer Retention and Finances Industry result
Member retention (hospital cover) 81% 86%
Benefits as % of contributions 83.2% 85.4%
Management expenses % of contribution income 10.3% 9.5%
Management expenses per average policy $353 $358
Coverage ACT NSW VIC QLD SA WA TAS NT Australia
Hospital Related Charges Covered 76.7% 87.3% 86.0% 84.8% 90.1% 86.9% 90.8% 82.9% 86.7%
Industry Result 83.1% 89.7% 91.9% 90.3% 93.9% 93.0% 93.4% 90.0% 91.0%
Medical Services with No Gaps 68.6% 93.2% 91.4% 88.8% 94.4% 89.9% 95.0% 81.4% 91.9%
Industry Result 78.1% 89.8% 88.8% 89.7% 90.7% 87.6% 91.6% 88.5% 89.3%
Medical Services with No or Known Gaps 68.9% 93.6% 92.8% 89.3% 94.4% 92.0% 95.2% 81.3% 92.6%
Industry Result 92.7% 96.5% 97.6% 96.8% 99.1% 97.0% 98.2% 96.2% 97.1%
General Treatment (extras) Covered 55.8% 55.9% 59.6% 56.5% 59.3% 62.1% 61.6% 58.7% 57.1%
Industry Result 47.7% 50.1% 51.7% 53.4% 56.7% 56.6% 54.1% 58.8% 52.6%
Private Hospital Agreements 6 94 71 52 20 21 5 1 -
Industry Maximum 6 99 84 61 27 28 9 2 -
Day Hospital Agreements 11 93 72 46 26 26 9 2 -
Industry Maximum 11 108 94 64 35 39 9 2 -
Address:
22 Honeysuckle Drive
Newcastle
NSW 2300
Phone: