GU Health (FAI)
GU Health specialises in corporate health insurance. We're focused on providing innovative health insurance products to corporates, identifying your company’s unique needs to deliver a tailored experience and provide expert service you can depend on.
With GU Health you have access to a specialist corporate health team, superior benefits and exceptional service. Servicing over 300 companies including a range of Fortune 500 clients, we apply our expert private health insurance knowledge to ensure your company’s health plan suits your needs.
GU Health is part of the nib Group.
GU Health provide further information regarding:
- Gap cover doctors
- Agreement hospitals
- Preferred providers
- Ambulance cover information
- Corporate products
Agreement Hospitals
This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.
Business Structure
This insurer operates on a for-profit basis and is owned by NIB.
GU Health operates in all states and territories.
Performance
The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.
| Ombudsman complaints compared to market share | ||
|---|---|---|
| All complaints | 9.3% | 9.4% market share |
| Investigated complaints | 5.7% | |
| Health Insurer Retention and Finances | Industry result | |
|---|---|---|
| Member retention (hospital cover) | 81.9% | 88.6% |
| Benefits as % of contributions | 73.5% | 83.1% |
| Management expenses % of contribution income | 10.7% | 9.9% |
| Management expenses per average policy | $374 | $375 |
| Coverage | ACT | NSW | VIC | QLD | SA | WA | TAS | NT | Australia |
|---|---|---|---|---|---|---|---|---|---|
| Hospital Related Charges Covered | 77.8% | 87.2% | 85.7% | 84.4% | 90.3% | 86.5% | 89.1% | 81.7% | 86.4% |
| Industry Result | 82.9% | 89.4% | 91.5% | 89.7% | 93.4% | 92.7% | 92.9% | 89.3% | 90.6% |
| Medical Services with No Gaps | 66.1% | 93.2% | 90.1% | 89.4% | 94.1% | 93.0% | 93.7% | 80.5% | 91.8% |
| Industry Result | 76.9% | 89.7% | 88.0% | 88.8% | 89.7% | 88.5% | 91.4% | 87.5% | 88.8% |
| Medical Services with No or Known Gaps | 66.2% | 93.5% | 91.5% | 89.8% | 94.1% | 93.6% | 93.9% | 80.5% | 92.3% |
| Industry Result | 92.3% | 96.7% | 97.9% | 97.2% | 99.3% | 97.5% | 98.8% | 96.5% | 97.4% |
| General Treatment (extras) Covered | 55.5% | 55.7% | 59.6% | 56.5% | 60.0% | 62.3% | 55.2% | 58.8% | 57.2% |
| Industry Result | 47.0% | 49.1% | 50.8% | 52.5% | 56.4% | 56.6% | 52.6% | 58.4% | 52.0% |
| Private Hospital Agreements | 6 | 92 | 69 | 52 | 20 | 21 | 5 | 1 | - |
| Industry Maximum | 6 | 98 | 76 | 60 | 23 | 24 | 9 | 2 | - |
| Day Hospital Agreements | 8 | 93 | 72 | 45 | 26 | 24 | 9 | 2 | - |
| Industry Maximum | 9 | 103 | 79 | 57 | 30 | 24 | 8 | 2 | - |
Newcastle
NSW 2300