Details of insurer

GU Health (FAI)

GU Health specialises in corporate health insurance. We're focused on providing innovative health insurance products to corporates, identifying your company’s unique needs to deliver a tailored experience and provide expert service you can depend on.

With GU Health you have access to a specialist corporate health team, superior benefits and exceptional service. Servicing over 300 companies including a range of Fortune 500 clients, we apply our expert private health insurance knowledge to ensure your company’s health plan suits your needs.

GU Health is part of the nib Group.

This information is provided by the insurer

GU Health provide further information regarding:

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.

Business Structure

This insurer operates on a for-profit basis and is owned by NIB.

GU Health operates in all states and territories.

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.

Performance	Insurer	Industry
Benefits as a % of contributions	84%	88%
Management expenses (% cont)	10.5%	9.2%
Management expenses (average policy)	$355	$343
Surplus	5.5%	2.7%
Member retention (%)	78%	81%

Coverage	ACT	NSW	VIC	QLD	SA	WA	TAS	NT
Hospital Related Charges Covered	78.4%	87.9%	86.3%	84.6%	90.9%	86.7%	90.5%	81.6%
Industry Result	84.7%	90.8%	92.4%	91.1%	94.6%	93.5%	93.7%	91.2%
Medical Services with No Gaps	69.9%	93.1%	91.1%	87.8%	95.3%	89.1%	88.4%	80.7%
Industry Result	79.6%	90.5%	89.0%	90.8%	92.0%	87.5%	91.3%	88.9%
Medical Services with No or Known Gaps	70.1%	93.4%	92.5%	88.2%	95.4%	91.0%	88.8%	80.7%
Industry Result	92.8%	97.0%	98.0%	97.0%	99.5%	97.2%	98.6%	97.0%
General Treatment (extras) Covered	55.6%	56.0%	60.6%	56.4%	60.9%	63.2%	56.0%	59.6%
Industry Result	48.0%	50.7%	52.3%	54.1%	57.6%	57.1%	54.3%	59.5%
Private Hospital Agreements	6	92	72	52	23	21	5	1
Industry Maximum	8	79	77	57	28	25	8	2
Day Hospital Agreements	8	93	76	48	27	25	9	2
Industry Maximum	9	109	83	61	33	25	9	2

Share of PHIO complaints compared to insurer market share
Benefit Complaints	10.7%
Service Complaints	7.9%
All Complaints	8.1%
Investigations	4.4%
Market share	9.2%

GU Health (FAI)

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