CUA Health Pty Ltd (CPS)

CUA Health is a subsidiary of HBF Health Limited. We have been helping Australians care for their health since 1976. We’ve put over 45 years’ experience into creating health insurance that offers more to help you care for the ones you love – like hospital and extras covers with flexibility to meet your needs as your life changes.

This information is provided by the insurer

CUA Health Pty Ltd provide further information regarding:

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.

Business Structure

This insurer operates on a for-profit basis.

CUA Health Pty Ltd the Australian Capital Territory, New South Wales NT QLD SA TAS VIC WA

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.

Ombudsman complaints compared to market share
All complaints 0.5% 0.6% market share
Investigated complaints 0.5%
Health Insurer Retention and Finances Industry result
Member retention (hospital cover) 80% 86%
Benefits as % of contributions 85.6% 85.4%
Management expenses % of contribution income 9.7% 9.5%
Management expenses per average policy $368 $358
Coverage ACT NSW VIC QLD SA WA TAS NT Australia
Hospital Related Charges Covered 69.9% 89.0% 89.7% 91.7% 90.2% 89.4% 91.3% 78.0% 90.9%
Industry Result 83.1% 89.7% 91.9% 90.3% 93.9% 93.0% 93.4% 90.0% 91.0%
Medical Services with No Gaps 72.9% 91.6% 90.4% 94.3% 90.2% 89.1% 91.0% 86.4% 93.3%
Industry Result 78.1% 89.8% 88.8% 89.7% 90.7% 87.6% 91.6% 88.5% 89.3%
Medical Services with No or Known Gaps 88.2% 97.2% 98.5% 98.6% 99.9% 97.5% 98.4% 98.3% 98.3%
Industry Result 92.7% 96.5% 97.6% 96.8% 99.1% 97.0% 98.2% 96.2% 97.1%
General Treatment (extras) Covered 43.2% 50.8% 47.7% 47.7% 51.8% 47.0% 49.7% 46.9% 48.6%
Industry Result 47.7% 50.1% 51.7% 53.4% 56.7% 56.6% 54.1% 58.8% 52.6%
Private Hospital Agreements 5 95 73 49 19 21 9 2 -
Industry Maximum 6 99 84 61 27 28 9 2 -
Day Hospital Agreements 7 87 70 45 22 21 4 1 -
Industry Maximum 11 108 94 64 35 39 9 2 -
Address:
Locked Bag 2234
Brisbane
QLD 4001
Phone: