Bupa HI Pty Ltd (BUP)
Bupa is a health and care company committed to helping our customers live longer, healthier, happier lives. As one of Australia’s leading healthcare organisations, we offer a broad range of private health cover options from just the basics to our top level of cover, that give you more of the features and benefits you're looking for. We have cover for singles, couples and families, so no matter where you are in life, we’ve got something to suit your needs. Nothing compares to quality health insurance. And that’s why nothing compares to being with Bupa.
Bupa HI Pty Ltd provide further information regarding:
- Gap cover doctors
- Agreement hospitals
- Preferred providers
- Branches
- Ambulance cover information
- Overseas visitors
- Overseas students
- Corporate products
Agreement Hospitals
This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.
Business Structure
This insurer operates on a for-profit basis and is owned by BUPA Group International, a group that operates on a not for profit basis
Bupa HI Pty Ltd operates in all states and territories.
Performance
The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.
| Ombudsman complaints compared to market share | ||
|---|---|---|
| All complaints | 23.5% | 24.8% market share |
| Investigated complaints | 21.6% | |
| Health Insurer Retention and Finances | Industry result | |
|---|---|---|
| Member retention (hospital cover) | 87% | 86% |
| Benefits as % of contributions | 84% | 85.4% |
| Management expenses % of contribution income | 8.6% | 9.5% |
| Management expenses per average policy | $335 | $358 |
| Coverage | ACT | NSW | VIC | QLD | SA | WA | TAS | NT | Australia |
|---|---|---|---|---|---|---|---|---|---|
| Hospital Related Charges Covered | 82.9% | 89.3% | 93.0% | 91.1% | 94.9% | 89.7% | 93.8% | 90.8% | 91.5% |
| Industry Result | 83.1% | 89.7% | 91.9% | 90.3% | 93.9% | 93.0% | 93.4% | 90.0% | 91.0% |
| Medical Services with No Gaps | 83.8% | 91.8% | 93.2% | 94.1% | 93.5% | 90.0% | 94.7% | 92.0% | 92.9% |
| Industry Result | 78.1% | 89.8% | 88.8% | 89.7% | 90.7% | 87.6% | 91.6% | 88.5% | 89.3% |
| Medical Services with No or Known Gaps | 94.4% | 96.9% | 99.2% | 98.6% | 99.8% | 97.5% | 99.4% | 97.7% | 98.3% |
| Industry Result | 92.7% | 96.5% | 97.6% | 96.8% | 99.1% | 97.0% | 98.2% | 96.2% | 97.1% |
| General Treatment (extras) Covered | 46.6% | 50.2% | 48.8% | 52.5% | 55.4% | 57.6% | 50.9% | 59.3% | 51.8% |
| Industry Result | 47.7% | 50.1% | 51.7% | 53.4% | 56.7% | 56.6% | 54.1% | 58.8% | 52.6% |
| Private Hospital Agreements | 4 | 88 | 68 | 49 | 22 | 22 | 8 | 1 | - |
| Industry Maximum | 6 | 99 | 84 | 61 | 27 | 28 | 9 | 2 | - |
| Day Hospital Agreements | 6 | 74 | 63 | 47 | 26 | 21 | 6 | 1 | - |
| Industry Maximum | 11 | 108 | 94 | 64 | 35 | 39 | 9 | 2 | - |
Brisbane
QLD 4001