Australian Unity Health Limited (AUF)

As a mutual company with over a 180 year history, Australian Unity has always had a strong focus on members. Because we know you only like to pay for health insurance you’ll actually use, we’ve made it easy by designing a range of hospital covers and extras options, to help you build your own cover. With Australian Unity, you can choose your preferred doctor for elective surgery by accessing one of over 500 agreement private hospitals nationwide. On some of our hospital covers, you also won’t need to pay an excess if your kids visit a hospital. Plus your kids can stay covered up until they turn 23 years old, at no extra cost.

This information is provided by the insurer

Australian Unity Health Limited provide further information regarding:

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.

Business Structure

This insurer operates on a for-profit basis

Australian Unity Health Limited operates in all states and territories.

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.

Ombudsman complaints compared to market share
All complaints 4.8% 2.5% market share
Investigated complaints 2.3%
Health Insurer Retention and Finances Industry result
Member retention (hospital cover) 80% 86%
Benefits as % of contributions 79.2% 85.4%
Management expenses % of contribution income 12.3% 9.5%
Management expenses per average policy $473 $358
Coverage ACT NSW VIC QLD SA WA TAS NT Australia
Hospital Related Charges Covered 80.9% 86.8% 91.2% 88.3% 89.5% 89.0% 91.1% 82.4% 89.9%
Industry Result 83.1% 89.7% 91.9% 90.3% 93.9% 93.0% 93.4% 90.0% 91.0%
Medical Services with No Gaps 81.9% 91.9% 92.2% 92.1% 92.6% 88.9% 93.2% 86.2% 92.0%
Industry Result 78.1% 89.8% 88.8% 89.7% 90.7% 87.6% 91.6% 88.5% 89.3%
Medical Services with No or Known Gaps 92.0% 96.9% 98.3% 97.4% 98.9% 97.9% 98.8% 91.7% 98.3%
Industry Result 92.7% 96.5% 97.6% 96.8% 99.1% 97.0% 98.2% 96.2% 97.1%
General Treatment (extras) Covered 44.6% 47.3% 49.3% 49.3% 51.7% 49.0% 46.5% 46.4% 49.0%
Industry Result 47.7% 50.1% 51.7% 53.4% 56.7% 56.6% 54.1% 58.8% 52.6%
Private Hospital Agreements 5 91 76 49 21 21 8 2 -
Industry Maximum 6 99 84 61 27 28 9 2 -
Day Hospital Agreements 8 88 71 50 24 21 3 1 -
Industry Maximum 11 108 94 64 35 39 9 2 -
Address:
271 Spring Street
Melbourne
VIC 3000
Phone: