Australian Unity Health Limited (AUF)
As a mutual company with over a 180 year history, Australian Unity has always had a strong focus on members. Because we know you only like to pay for health insurance you’ll actually use, we’ve made it easy by designing a range of hospital covers and extras options, to help you build your own cover. With Australian Unity, you can choose your preferred doctor for elective surgery by accessing one of over 500 agreement private hospitals nationwide. On some of our hospital covers, you also won’t need to pay an excess if your kids visit a hospital. Plus your kids can stay covered up until they turn 23 years old, at no extra cost.
Australian Unity Health Limited provide further information regarding:
Agreement Hospitals
This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can see Agreement Hospitals for this insurer and further details are available from the insurer.
Business Structure
This insurer operates on a for-profit basis
Australian Unity Health Limited operates in all states and territories.
Performance
The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health insurers. The following is a selection of statistics about this health insurer - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some insurers in some states, as there are insufficient numbers reported to APRA for states in which the insurer does not have a large membership.
| Ombudsman complaints compared to market share | ||
|---|---|---|
| All complaints | 4.6% | 2.4% market share |
| Investigated complaints | 2.5% | |
| Health Insurer Retention and Finances | Industry result | |
|---|---|---|
| Member retention (hospital cover) | 79.2% | 88.6% |
| Benefits as % of contributions | 76.9% | 83.1% |
| Management expenses % of contribution income | 12.7% | 9.9% |
| Management expenses per average policy | $501 | $375 |
| Coverage | ACT | NSW | VIC | QLD | SA | WA | TAS | NT | Australia |
|---|---|---|---|---|---|---|---|---|---|
| Hospital Related Charges Covered | 82.0% | 87.0% | 90.9% | 87.9% | 91.6% | 90.1% | 88.9% | 77.4% | 89.8% |
| Industry Result | 82.9% | 89.4% | 91.5% | 89.7% | 93.4% | 92.7% | 92.9% | 89.3% | 90.6% |
| Medical Services with No Gaps | 79.6% | 91.7% | 91.7% | 91.8% | 92.2% | 89.2% | 91.2% | 82.8% | 91.7% |
| Industry Result | 76.9% | 89.7% | 88.0% | 88.8% | 89.7% | 88.5% | 91.4% | 87.5% | 88.8% |
| Medical Services with No or Known Gaps | 91.5% | 96.9% | 98.3% | 97.5% | 99.1% | 97.7% | 97.6% | 90.0% | 98.0% |
| Industry Result | 92.3% | 96.7% | 97.9% | 97.2% | 99.3% | 97.5% | 98.8% | 96.5% | 97.4% |
| General Treatment (extras) Covered | 45.1% | 48.6% | 50.8% | 50.9% | 55.0% | 50.2% | 47.0% | 49.5% | 50.5% |
| Industry Result | 47.0% | 49.1% | 50.8% | 52.5% | 56.4% | 56.6% | 52.6% | 58.4% | 52.0% |
| Private Hospital Agreements | 5 | 90 | 73 | 49 | 19 | 21 | 8 | 2 | - |
| Industry Maximum | 6 | 98 | 76 | 60 | 23 | 24 | 9 | 2 | - |
| Day Hospital Agreements | 8 | 86 | 68 | 47 | 23 | 19 | 3 | 1 | - |
| Industry Maximum | 9 | 103 | 79 | 57 | 30 | 24 | 8 | 2 | - |
Melbourne
VIC 3000