Queensland Country Health Fund Ltd (QCH)

Queensland Country Health Fund is part of a Member owned group. It's our goal to provide our Members with exceptional health insurance that's simple to understand and very affordable. Our focus is on providing excellent service and genuine value to our Members. We do not have external shareholders and profits are retained within the group to provide better benefits and services to our Members.

Queensland Country is the only regionally based health fund in Queensland and has six Retail Centres in Townsville, Ayr, Mackay and Mount Isa and has its head office based in Townsville.

We're more than just a health insurance provider. We genuinely care about our Members and their health and wellbeing, and we demonstrate this by providing exceptional health insurance products that are simple to understand, and best of all, are affordable for you and your family.
This information is provided by the fund


Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can view Agreement Hospitals for this fund in your region.

Business Structure

This insurer operates on a for-profit basis.

Queensland Country Health Fund Ltd operates in Northern Territory and Queensland.

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health funds. The following is a selection of statistics about this health fund - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some funds in some states, as there are insufficient numbers reported to APRA for states in which the fund does not have a large membership.

Performance Fund Industry
Benefits as a % of contributions 84.9% 87.1%
Management expenses (% cont) 10.2% 8.5%
Management expenses (average policy) $435 $276
Surplus 5% 4.4%
Member retention (%) 86.5% 84.8%
Coverage ACT NSW VIC QLD SA WA TAS NT
Hospital Related Charges Covered 80.6% 94.5% 93.6% 88.7% 94.1% 88.7% 93.1% 87.8%
Industry Result 82.4% 89.9% 93.0% 90.7% 95.1% 93.7% 93.8% 88.4%
Medical Services with No Gaps 78.5% 91.7% 95.0% 91.8% 94.0% 87.6% 92.4% 86.2%
Industry Result 77.6% 89.6% 89.5% 86.9% 90.8% 83.4% 89.3% 77.5%
Medical Services with No or Known Gaps 91.1% 95.2% 98.5% 95.8% 99.3% 93.6% 98.0% 94.4%
Industry Result 84.8% 91.7% 94.0% 90.2% 95.9% 94.2% 94.1% 87.9%
General Treatment (extras) Covered 47.8% 50.7% 51.2% 53.8% 57.2% 50.7% 53.4% 43.9%
Industry Result 47.5% 51.2% 52.5% 54.4% 56.1% 56.1% 53.5% 56.3%
Private Hospital Agreements 5 82 75 53 28 16 5 1
Industry Maximum 6 97 78 53 29 21 6 2
Day Hospital Agreements 8 76 58 47 21 16 3 1
Industry Maximum 9 91 73 47 25 24 7 1
Share of PHIO complaints Compared to fund's market share
Benefit Complaints - <0.5%
Service Complaints -
All Complaints 0.1%
Investigations 0.2%
Address
PO Box 42
Aitkenvale
QLD  4814


Phone: 1800 813 415
Email: info@qchfund.com.au
Website: http://www.qldcountryhealth.com.au

To view a list of Queensland Country Health Fund Ltd products, please complete the following:

Policies

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