Latrobe Health Services (LHS)

Latrobe Health Services was established in 1951 and is committed to providing maximum value for our members' health care needs with manageable prices and consistently high levels of member service. We are here to provide an extensive range of quality health cover choices and flexible payment options that suit you. We present you with clear options that reflect the best choice for your health cover needs. Our Member Service Centre Consultants will assist you to make the best health cover decisions and are available to complete your application forms on your behalf. When you become a member of Latrobe, you will receive a ‘Welcome Kit’ that includes a detailed policy document and we will follow up with an after sales call to answer any questions you may have.
This information is provided by the fund

Latrobe Health Services provide further information regarding Agreement hospitals and Ambulance cover information .

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can view Agreement Hospitals for this fund in your region and further details are available from the fund.

Business Structure

This insurer is a mutual organisation that operates on a not-for-profit basis.

Latrobe Health Services operates in all states and territories.

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health funds. The following is a selection of statistics about this health fund - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some funds in some states, as there are insufficient numbers reported to APRA for states in which the fund does not have a large membership.

Performance Fund Industry
Benefits as a % of contributions 89.8% 87.1%
Management expenses (% cont) 9.3% 8.5%
Management expenses (average policy) $302 $276
Surplus 0.9% 4.4%
Member retention (%) 75.7% 84.8%
Coverage ACT NSW VIC QLD SA WA TAS NT
Hospital Related Charges Covered 73.5% 87.2% 93.0% 87.6% 92.8% 87.2% 91.5% 86.0%
Industry Result 82.4% 89.9% 93.0% 90.7% 95.1% 93.7% 93.8% 88.4%
Medical Services with No Gaps 42.3% 78.8% 86.0% 79.1% 78.0% 58.1% 77.7% 82.6%
Industry Result 77.6% 89.6% 89.5% 86.9% 90.8% 83.4% 89.3% 77.5%
Medical Services with No or Known Gaps 88.6% 96.6% 99.0% 97.8% 93.2% 90.5% 97.5% 100%
Industry Result 84.8% 91.7% 94.0% 90.2% 95.9% 94.2% 94.1% 87.9%
General Treatment (extras) Covered 33.3% 43.5% 37.7% 36.9% 41.9% 39.5% 35.6% 44.6%
Industry Result 47.5% 51.2% 52.5% 54.4% 56.1% 56.1% 53.5% 56.3%
Private Hospital Agreements 5 74 73 49 23 18 6 1
Industry Maximum 6 97 78 53 29 21 6 2
Day Hospital Agreements 6 51 67 28 14 14 5 1
Industry Maximum 9 91 73 47 25 24 7 1
Share of PHIO complaints Compared to fund's market share
Benefit Complaints 0.7% 0.7%
Service Complaints 0.2%
All Complaints 0.5%
Investigations 0%
Address
32 McDonald Street
Morwell
VIC  3840


Phone: 1300 362 144
Email: info@lhs.com.au
Website: http://www.latrobehealth.com.au
Branches: http://www.latrobehealth.com.au/Contactus/Branchlocations/tabid/156/Default.aspx

To view a list of Latrobe Health Services products, please complete the following:

Policies

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