HBF Health Limited (HBF)

HBF is a not-for-profit health fund based in WA. With almost a million members nationally, HBF is the fourth largest health fund in Australia. For over 75 years, HBF has been providing quality health cover and additional member benefits to support healthy lifestyles. HBF offers cover for your health, car, home and contents, boat, caravan and even travel insurance too.
This information is provided by the fund

HBF Health Limited provide further information regarding Gap cover doctors, Agreement hospitals, Preferred providers, Ambulance cover information, Overseas visitors and Corporate products .

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can view Agreement Hospitals for this fund in your region and further details are available from the fund.

Business Structure

This insurer is a mutual organisation that operates on a not-for-profit basis.

HBF Health Limited operates in all states and territories.

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health funds. The following is a selection of statistics about this health fund - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some funds in some states, as there are insufficient numbers reported to APRA for states in which the fund does not have a large membership.

Performance Fund Industry
Benefits as a % of contributions 84.8% 87.1%
Management expenses (% cont) 10.8% 8.5%
Management expenses (average policy) $298 $276
Surplus 0.8% 4.4%
Member retention (%) 90.5% 84.8%
Coverage ACT NSW VIC QLD SA WA TAS NT
Hospital Related Charges Covered 86.1% 88.8% 92.6% 90.6% 96.0% 95.7% 95.5% 89.3%
Industry Result 82.4% 89.9% 93.0% 90.7% 95.1% 93.7% 93.8% 88.4%
Medical Services with No Gaps 56.5% 68.7% 58.7% 65.1% 70.6% 86.1% 65.2% 59.4%
Industry Result 77.6% 89.6% 89.5% 86.9% 90.8% 83.4% 89.3% 77.5%
Medical Services with No or Known Gaps 86.2% 89.4% 91.0% 87.7% 94.4% 99.4% 93.4% 93.5%
Industry Result 84.8% 91.7% 94.0% 90.2% 95.9% 94.2% 94.1% 87.9%
General Treatment (extras) Covered 51.9% 56.3% 57.5% 58.3% 62.0% 56.5% 59.9% 58.9%
Industry Result 47.5% 51.2% 52.5% 54.4% 56.1% 56.1% 53.5% 56.3%
Private Hospital Agreements 5 96 75 51 26 18 6 2
Industry Maximum 6 97 78 53 29 21 6 2
Day Hospital Agreements 3 86 73 42 25 21 7 1
Industry Maximum 9 91 73 47 25 24 7 1
Share of PHIO complaints Compared to fund's market share
Benefit Complaints 2.7% 7.4%
Service Complaints 3.7%
All Complaints 2.7%
Investigations 2.4%
Address
KS4 570 Wellington street
Perth
WA  6000


Phone: 133 423
Email: memberservices@hbf.com.au
Website: http://hbf.com.au
Branches: http://www.hbf.com.au/contact-us/branch-locator.html

To view a list of HBF Health Limited products, please complete the following:

Policies

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