Australian Unity Health Limited (AUF)

As a mutual company with a 175 year history, Australian Unity has always had a strong focus on members. Today we are proud to be a part of Members Own Health Funds. An alliance of 15 not-for-profit and mutual health funds who want you to know the benefits of being with a fund that is for people, rather than investors or overseas owners.

Because we know you only like to pay for health insurance you’ll actually use, we’ve made it easy by designing a range of hospital covers and extras options, to help you build your own cover.

With Australian Unity, you can choose your preferred doctor for elective surgery by accessing one of over 500 agreement private hospitals nationwide. On some of our hospital covers, you also won’t need to pay an excess if your kids visit a hospital. Plus your kids can stay covered up until they turn 23 years old, at no extra cost.
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This information is provided by the fund

Australian Unity Health Limited provide further information regarding Gap cover doctors, Agreement hospitals, Preferred providers and Overseas visitors .

Agreement Hospitals

This fund has agreements with some private hospitals or day surgeries to provide services at low or no out-of-pocket costs. You can view Agreement Hospitals for this fund in your region and further details are available from the fund.

Business Structure

This insurer operates on a for-profit basis.

Australian Unity Health Limited operates in all states and territories.

Performance

The Private Health Insurance Ombudsman prepares an annual report on the service delivery and performance of Australian health funds. The following is a selection of statistics about this health fund - the full report and an explanation of these figures is available from the Ombudsman's website. Please note information is not provided for some funds in some states, as there are insufficient numbers reported to APRA for states in which the fund does not have a large membership.

Performance Fund Industry
Benefits as a % of contributions 84.3% 87.1%
Management expenses (% cont) 10% 8.5%
Management expenses (average policy) $319 $276
Surplus 2.7% 4.4%
Member retention (%) 80.9% 84.8%
Coverage ACT NSW VIC QLD SA WA TAS NT
Hospital Related Charges Covered 79.8% 88.3% 92.1% 89.7% 91.7% 88.0% 90.1% 90.6%
Industry Result 82.4% 89.9% 93.0% 90.7% 95.1% 93.7% 93.8% 88.4%
Medical Services with No Gaps 78.5% 91.7% 95.0% 91.8% 94.0% 87.6% 92.4% 86.2%
Industry Result 77.6% 89.6% 89.5% 86.9% 90.8% 83.4% 89.3% 77.5%
Medical Services with No or Known Gaps 91.1% 95.2% 98.5% 95.8% 99.3% 93.6% 98.0% 94.4%
Industry Result 84.8% 91.7% 94.0% 90.2% 95.9% 94.2% 94.1% 87.9%
General Treatment (extras) Covered 44.8% 47.3% 51.2% 50.7% 53.7% 48.7% 48.3% 50.0%
Industry Result 47.5% 51.2% 52.5% 54.4% 56.1% 56.1% 53.5% 56.3%
Private Hospital Agreements 6 94 75 50 26 19 5 2
Industry Maximum 6 97 78 53 29 21 6 2
Day Hospital Agreements 7 82 73 42 24 22 3 1
Industry Maximum 9 91 73 47 25 24 7 1
Share of PHIO complaints Compared to fund's market share
Benefit Complaints 6.2% 3.1%
Service Complaints 7%
All Complaints 5.8%
Investigations 3.4%
Address
114 Albert Road
South Melbourne
VIC  3205


Phone: 13 29 39
Email: healthcover@australianunity.com.au
Website: http://www.australianunity.com.au

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