PrivateHealth.gov.au

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If you have a query relating to www.privatehealth.gov.au you can contact the Private Health Insurance Ombudsman on 1300 737 299 (local call cost) from 9am-5pm Mon-Fri (Sydney Time) or use the Feedback Form online.

Private Health Insurance Ombudsman

If you have a problem with your health insurance arrangements, you should first discuss it directly with your health insurer or provider.

If you are unable to resolve your complaint, haven't received a response or need advice, contact the Private Health Insurance Ombudsman on the toll free Hotline number 1800 640 695 9am-5pm Mon-Fri (Sydney Time) or email info@phio.org.au. You can also lodge your complaint online using a PHIO Complaint Form.

Health & Consumer Links

Links to consumer & industry websites and government websites.

Private Health Insurance Administration Council (PHIAC)

PHIAC is an independent Statutory Authority that regulates the private health insurance industry, they can provide financial and statistical data regarding health insurers and information about private health insurance to enable consumers to make informed choices.

For further information visit the Private Health Insurance Administration Council website or call 02 6215 7900.

Department of Health and Ageing (DoHA)

DoHA sets down the private health insurance policy which controls how insurers operate. The can provide information regarding legislation, regulation, overseas student cover and overseas visitor cover. For further information visit the Department of Health & Ageing web site.

Private Patients' Hospital Charter

To help you understand what you can expect from your health insurer, doctor and hospital, the Department of Health and Aging (DoHA) has prepared a Private Patients' Hospital Charter. The Charter is available online at the PHIO website: PPHC (English) (PDF 139 KB). The Department has also provided translations of the Charter.